Spa Etiquette

Upon Arrival
 
Please arrive 15 Minutes prior to your scheduled appointment. This will allow time for our therapists to prepare you for your treatment and for you to complete any necessary paperwork.

Dolce Bella Spa Client Forms
 
If you are new to Dolce Bella Spa, you will be asked to fill out a confidential client information form. This form provides our therapists with the information needed to administer the treatments safely and without complication. Conditions such as pregnancy (or the possibility thereof), recent surgery or various other conditions can conflict with certain treatments and it is in your best interest to complete the necessary forms. All information collected is strictly confidential and is only shared with the therapists who will be performing your treatment.

Our Staff
 
We cannot guarantee requests for individual therapists; however, we will make every attempt to honor your preferences.

Attire
 
We provide appropriate spa wear for your treatments or services, and locker rooms for both men and women. Our spa protocol requires full draping of guests during any body treatment or massage therapy.

Age Requirements
 
All clients must be at least 16 years of age to receive treatments unless accompanied by an adult.

Children
 
Dolce Bella Spa is a place for you to relax and enjoy personal care and attention. For the safety and enjoyment of our guests, we ask that you do not bring children into the spa area.

Cancellations
 
We request the courtesy of a 72 hour cancellation notice on all spa packages and group bookings and 24 hours notice on all spa services. Any missed appointments, or appointments cancelled less than 24 hours in advance will be charged 50% of the treatment or package rate.

Arriving Late
 
Late arrivals may require us to cancel or reduce the length of treatment with full charges applied. This policy has been established to ensure that subsequent treatment times are not affected by a previous late arrival. We appreciate your co-operation and understanding in regards to this policy

No Shows
 
Clients who fail to show for a service will be asked to provide 50% of payment upfront when they are booking their next service no exceptions will be provided.

All Prices are subject to change without notification.

Please remember to turn off cell phones, pagers and personal music systems before entering the spa area.